Privacy Policy

Version 1.2, Effective January 1, 2022


ILS Relocation is One Hundred Percent (100%) owner of the LLC, sometimes referred to as “ILS Relocation”. Hereafter, the term “ILS Relocation” shall fully encompass all of these legal entities in regards to the policies set forth herein.

Your Privacy Matters

This Privacy Policy (“Privacy Policy” or “Policy”) sets forth how  ILS Relocation collects and uses personal information of ILS Relocation customers when they use ILS Relocation products, services, networks, or platforms (collectively “Services”). It also applies to the information that  ILS Relocation collects about customers from third parties using Services, you agree to be bound by the terms and conditions of this Privacy Policy, as they may be amended from time to time in the future (see “Changes to This Privacy Policy,” below).  Any capitalized terms not otherwise defined herein shall have the meanings assigned to them in the ILS Relocation Terms of Service.


ILS Relocation is committed to maintaining the confidentiality, integrity, and security of any Personal Information (defined below) about ILS Relocation Customers. This Privacy Policy explains how we protect Personal Information provided through our Site and Platform and how we use that information in connection with the Site and Platform, subject to the state and federal laws of the United States.

In this Policy we use the term “Personal Information” to describe information that can be associated with an individual and can be used to identify that individual. We do not consider Personal Information to include information that has been anonymized or aggregated so that it does not identify an individual. You represent that if you give us Personal Information on behalf of someone else, the person providing the Personal Information to you gave you consent to provide their individual information to ILS Relocation. If someone else gives us Personal Information on your behalf, you represent that you gave that person consent to provide your Personal Information to ILS Relocation.

The Privacy Policy applies when you:

  • Agree to ILS Relocation Terms of Service;
  • Visit or utilize a website on which this Policy is posted;
  • Utilize one of ILS Relocation Services; or
  • Interact with ILS Relocation off-line or online.

ILS Relocation stresses its privacy and security standards to guard against identity theft and provide security for your Personal Information. We regularly re-evaluate our privacy and security policies and adapt them as necessary to deal with new challenges.

Terms and Conditions

By accepting this Privacy Policy, you represent that you have read, understood, and accepted the ILS Relocation Terms of Service, which are available at  If you do not agree with this Privacy Policy, do not access or use our services or interact with any other aspect of our business.

Personal Information We Collect

We collect information from you, including Personal Information, when you voluntarily provide information to us.  Examples of instances when we collect Personal Information from you include when you start the relocation quote process, answer questions on our Site, complete a survey or otherwise provide feedback regarding our Services, and contact us with questions.

We may collect this information to provide our Services, respond to your requests, and to tailor our Services to best meet your needs and interests.

We may collect the following Personal Information from you:

  • Contact information such as first name, last name, and email address;
  • Phone number;
  • Billing/Payment information; and
  • Physical address.

We also may collect the following information from you:

  • Your user preferences, product and service interests, communication choices, and other user profile information, including feedback and user-generated data; and
  • Interest in and use of advertising, marketing, and offers in conjunction with use of the Services.

How We Use Your Information

ILS Relocation stores, processes, and maintains data related to you in order to provide support, offer new products and services, and provide our Services to you.  You may choose not to provide such information to us, but if you choose not to provide such information, you will not be able to participate in the Services, register as a Customer, or open an Account.

ILS Relocation uses and discloses your Personal Information only as follows:

  • To Provide the Services
    • Setting up your account and account management
    • Service delivery
    • Billing and invoicing
    • Authenticating access to your account
  • To Communicate with You
    • Respond to your questions
    • Personalize communications
    • Send you service-related announcements
  • To Understand Your Use of and Make Improvements to Our Services
    • Understand the use of our existing Services
    • Identify and develop new products and services
    • Create measurement and analytics reports for us and others
  • To Provide Recommendations and Deliver Relevant Advertising
    • Market the Services
    • Let you know which products and services we think may be of interest to you
    • Help third-party advertisers and programmers deliver more relevant advertising on our Services and other services and platforms
  • To Investigate Theft or Other Illegal Activities and to Ensure a Secure Online Environment
    • Detect the unauthorized use, or abuse of the Services
    • Protect our customers from fraudulent, abusive, or unlawful use of the Services
    • Protect our rights, our personnel, and our property
    • Comply with applicable law
  • To enforce ILS Relocation Terms of Service; and
  • As otherwise set forth in this Privacy Policy.

ILS Relocation may use your Personal Information to communicate with you regarding the Platform or to email you about services that we believe may be of interest to you.  If you decide at any time that you no longer wish to receive marketing emails from us, please follow the “unsubscribe” instructions provided in the emails.  Please note that you cannot opt out of administrative emails such as regulatory, billing, or service notifications.

How We Share Your Information

We will not sell, rent, or trade your Personal Information to any unaffiliated third parties. We will not otherwise disclose your Personal Information to unaffiliated third parties except as provided for in this Privacy Policy or as required by law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

ILS Relocation maintains physical, electronic, and procedural safeguards that comply with applicable federal and state laws, rules, and regulations to safeguard Personal Information.

We may/or use third-party marketing software to send campaigns to provide additional services or offers via email or text blast. We use the existing customer email address and phone numbers on file in these circumstances.

We may share information about a Customer’s account and use of a Service to the primary account owner following appropriate authentication. The primary account owner may also allow others to see information on the account.

If ILS Relocation is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.


The security of your Personal Information is important to us. You acknowledge that, to the extent described in this Privacy Policy, the ILS Relocation uses authentication and encryption to protect the Service, website, and your information.

We follow industry-standard practices to secure the information we collect to prevent the unauthorized access, use, or disclosure of any personal information we collect and maintain. These security practices include technical, administrative, and physical safeguards, which may vary, depending on the type and sensitivity of the information

User Access and Choice

If the Personal Information on file for you changes, or if you no longer desire to use our Services, you may correct, update, amend, delete/remove, or deactivate that information by emailing [email protected] or calling (502) 955-7944.

We will retain your Personal Information for as long as your account is active or as needed to provide you the Services. We will continue to retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

You may decline to provide Personal Information to ILS Relocation .  Declining to provide Personal Information may, however, disqualify you for an  account and Services features that require certain Personal Information.

Other Important Information

Social Media and Links to Other Websites and Apps: Third Parties

This Privacy Policy applies only to ILS Relocation and the ILS Relocation website. The ILS Relocation policies described herein do not apply to such third-party websites or apps.  We encourage you to carefully read and understand any and all policies of such third-party websites or apps.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email or by means of a notice on our website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions about our Privacy Policy, please contact us at the information below.

ILS Relocation

200 Jim Court

Louisville, KY 40229

(502) 955-7944

[email protected]